Frequently Asked Questions

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Which espresso machine models do you work on?

We specialize in home/consumer espresso machines — both “super-automatic” machines that grind whole beans and brew espresso at the push of a button, as well as the more traditional “semi-automatic” machines that require a separate grinder and a little more finesse on the part of the user. The most common brands we service are De’Longhi, Saeco, Gaggia, Rancilio and Ascaso, but if you’ve got a machine that isn’t on that list (and isn’t on our “brands we don’t work on” list below), drop us a line and we’ll let you know how we can help.

Which models and brands do you not work on?

– Jura Capresso and Breville: Although we’d like to service these lines, there are no spare parts or technical documentation made available to independent service centers. Your only option is to contact the manufacturers directly for service.

– Krups, Kitchenaid, Mr. Coffee, Melitta, Espressione, Capresso, Cuisinart and Bene, to name but a few. These small, semi-automatic machines usually sell for $75-200 new, so it’s difficult to make a repair cost-effective compared to the cost of replacing the machine. These brands are also difficult, if not impossible, to find parts for, so repair is often not even an option.

Can I talk directly to a technician?

YES, absolutely. We’re a small, two-person shop and we are both trained technicians. We’re available via phone and email, or feel free to just stop by.  We’ve always got time to talk tech with our customers.

How long does it take to repair my machine?

This varies widely depending on the time of the year, how many machines we have in the shop and what exactly your machine needs; it’s always best to call or email for our current turn-around time before sending your machine in.

How much does it cost to repair my machine?

Costs vary widely depending on the the make and model of the machine as well as it’s age and condition. Repair costs for most superautomatic machines range from $175 – $350; semi-automatic machines are typically much less. We are always happy to provide a free assessment and quote for repair once we’ve taken a good look at your machine.

Is my machine even worth repairing?

Usually, yes. It’s rare for the repair estimate to come even close to the cost of replacing the machine with a comparable model (check current prices here). Most machines that we see just need a good professional overhaul, and then they’re ready to provide many more years of service. The exception is entry-level models that cost $50-150 new; these machines often only last a few years and the cost to replace any parts on them is usually close to, if not more than the replacement cost.

What if my machine isn’t worth repairing?

We’ll never recommend a repair on a machine that we don’t think has plenty of life left in it, and occasionally a repair exceeds the replacement cost of the machine and it makes more sense to just buy a new one. In those cases we can give your machine back to you or recycle it, and you won’t owe us anything.

Do you offer free estimates?

Yes we do. We can usually ballpark a repair cost just from hearing what’s wrong with the machine, and once we get it on the bench and inspected we’ll have an exact quote for you to consider. It’s rare for a repair to exceed this quoted cost.

I’m not near Seattle, do you know of a repair shop in my City?

There are very few shops that specialize in home espresso machines the way we do.  Unfortunately, it’s not all that common.  But fortunately, we service shipped in machines every day!  We’ve gotten pretty good at working with out-of-the-area customers.

Isn’t it difficult to ship my machine to you?

It’s not as difficult or as expensive as you might think. The most important factor is that the machine is packaged well as espresso machines are fragile and can be easily damaged if not properly protected.

How should I package my machine for shipping?

Click here for some tips from us

Click here for some tips from UPS

Click here for some tips from FedEX

How/when do I pay for my repair?

We don’t take payment until the repair is complete and the machine has been thoroughly tested. If picking it up in-store we accept credit cards, cash and local checks. If you shipped your machine to us we’ll email you an invoice so you can pay online, and we can also take your credit card over the phone.

Is there a warranty on my repair?

Most definitely. All labor and installed parts are warrantied for 90 days from when you receive your machine back. If you shipped your machine to us the warranty also covers the return shipping charges, provided the issue the machine is returned for actually falls within the scope of the previous work. This shipping policy only applies to the contiguous United States; if you choose to ship a machine to us from Alaska or Hawaii please be aware that you will be responsible for all shipping costs regardless of the reason for the machine’s return (with the exception of shipping damage covered by an insurance claim). This is unfortunately necessary due to the high cost of shipping to these locations from Seattle. If you’re past 90 days and having a problem, we are quite reasonable — it really is our priority that you have a well-running machine that you can continue to use for a long time. Just give us a call and we’ll work something out.