Repair Process
Our Simple Repair Process
We understand how important your espresso machine is — one’s morning coffee ritual shall not be impeded! Our repair process is designed to take the uncertainty out of what can often be a stressful situation. We believe in helping you understand the issues your machine is facing, providing a clear and accurate quote for it’s repair, and then meeting or exceeding your expectations.
The best way for us to determine what issues your machine is experiencing is by first bench testing it. We’ll also get inside your espresso machine for a thorough inspection of all the internal systems, and will then have an exact idea of what repairs are needed. This initial diagnosis is done at no charge to you.
After the bench test we’ll contact you with a precise quote for the cost of repairs before proceeding with any work. We rely on our years of experience with these machines to determine exactly what’s needed to return to you a machine that’s working perfectly. It is extremely rare for a repair to exceede the original quote, and in that case we’ll contact you to the new amount authorized before continuing.
Once you’ve approved the repair it’s usually finished, tested and ready to go within 24-48 hours. All repairs come with a 90-day parts & labor warranty as well as a 100% satisfaction guarantee. In short, we aren’t happy until you’re happy!
Here are some issues we commonly repair in home espresso machines:
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Dispensing slowly
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Leaking onto countertop
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Watery shots
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Not grinding properly
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Temperature doesn’t seem right
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Taking longer to heat up
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Water leaking around the brewhead or portafilter
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Will not steam
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No crema
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Loud pump noises
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Coffee grounds being scattered around internally
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Error messages
