Our Simple Repair Process
We understand how important a working espresso machine is to you. When you bring your espresso machine to us, you’ll speak directly with a technician who in three easy steps will have you on your way to brewing espresso in no time.
When we receive your espresso machine we’ll listen to your concerns, offer recommendations and take note of the important issues. You will receive an initial estimate for the cost of the repair and leave with a good idea of what to expect.
To fully diagnose and determine the cost of repairs, our trained technicians will ‘bench test’ the machine. This allows us to thoroughly evaluate the working condition of all aspects of the espresso machine. If, when we get inside your machine and we find it needs more than the initial estimate can cover, we will immediately contact you with an exact quote. There is no charge for any of this and we will not proceed until we have your consent.
We pride ourselves on a quick turnaround for repairs. We have a large inventory of parts and can usually fix your machine within 1-3 days – sometimes within a few hours! Our repairs carry a 60-day parts & labor warranty specific to the work performed and a 100% satisfaction guarantee.
We don’t have any sales people as we choose to focus on maintaining your current machine. However, when it’s time for a new machine, we will gladly offer you knowledgeable advice and point your in the right direction for the machine that works best for you.