Repair Process
Our Simple Repair Process
We understand how important your espresso machine is — one’s morning coffee ritual shall not be impeded! Our repair process is designed to take the uncertainty out of what can often be a stressful situation. We believe in helping you understand the issues your machine is facing, providing a clear and accurate quote for it’s repair, and then meeting or exceeding your expectations.
The best way for us to determine what issues your machine is experiencing is by bench testing it. We’ll first run the machine exactly as you do in order to duplicate the issues you’re reporting, and then we’ll open the machine up for a thorough inspection of all the internal systems in order to form a detailed summary of what repairs are needed. This initial diagnosis is completely free.
After the bench testing is completed we’ll contact you with a detailed quote for repairs before proceeding with any work. We rely on our years of experience with these machines to determine exactly what’s needed to return to you a machine that’s not only working perfectly but will continue to do so for many years to come. It’s rare for the repair cost to exceed the original quote.
Once you’ve given us the go-ahead to complete the repair, the machine is usually finished, tested and ready to go within 24-48 hours. All repairs are backed by a 90-day parts & labor warranty, and if the machine develops a new issue outside of that window we’re still going to do our best to help you with minimal added cost. We aren’t happy until you’re happy (and caffeinated)!
Here are some issues we commonly repair in home espresso machines:
- Coffee dispensing slowly
- Coffee not hot enough
- No crema
- Weak, watery shots
- Leaking onto countertop
- Not grinding properly
- Machine taking longer to heat up
- Water leaking around the brewhead or portafilter
- Weak or no steam pressure
- Loud or weak pump
- Coffee grounds scattered internally
- Random error messages
